Job Description

American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express Canada.


The world is a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We value who YOU are, your unique set of experiences and want to support you in developing a career that rewards you as an individual. Travel & Lifestyle Services delivers exclusive benefits and superior travel and concierge services to card members. The role of a consultant is to service our premium card holder requests. The role of the team is to make every customer’s experience extraordinary. We are looking for Travel & Lifestyle Consultants to join our Toronto-based team servicing Japanese customers.

As a Travel & Lifestyle Consultant you will:

• Provide extraordinary customer experience to our premium card members in a customer
contact center environment.
• Arrange Japan domestic and international travel for our premium card members including air
tickets, accommodation, Car Rental.
• Provide advice, solutions and booking of dining experience.
• Source Tickets for theatre/opera/sporting events.
• Arrange Flowers, limousine transfers, gift and all other lifestyle related services and products.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications


• Native Level Japanese language skill both oral and written is essential and will be tested
during the hiring process
• Strong knowledge of luxury travel, fine dining, theatre, premium retail products and services,
fashion, sports and exclusive events
• Hospitality industry (i.e. travel, hotel, restaurant) background is preferred
• Strong proficiency with PC and internet research Verbal and written communication skills
• Must be an excellent team player and focused on achieving team goals
• Problem solving skills
• Ability to identify and fulfill customer needs in a time critical manner
• Flexibility to work shifts including statutory holidays.
• Hours of operation and/or shift-schedule may change due to business need.
• Must have valid work status in Canada




It’s an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it. American Express Canada is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups and women.