日本の自然派化粧品を扱うOo Spaでは業務拡大に伴いスパコンシェルジュを新規に募集致しております。オープンしたてのSpaで一緒に働きませんか？
募集条件
・実務レベルの英語、日本語（お客様はローカルの方ですので必須です）
・実務経験10年以上
・接客好きな方
・フルタイム（週末勤務可能な方）
・永住者もしくは市民権保持者
・勤務スタート日：9月1日
その他詳細は下記をご一読ください。
時給
・ $25 〜 $35
その他ベネフィットについては下記をご覧ください。
ご応募の際は、
●お名前（フルネーム）
●電話番号
●ビザの種類
を記載のうえ、カバーレター、レジュメ（英文）と日本語の履歴書と職務経歴書も添付してメールにてご応募ください。
一次面接通過後、日本本社人事部との二次面接がございます。
★Oo Spa
http://www.oojapanesespa.com/
営業時間：火曜〜土曜10：00-19：00
日曜、月曜10：00-17：00
Underneath the, 1428 Granville St Unit 105, Vancouver, BC V6Z 1N2
日本人窓口：田中
oospa.recruit@gmail.com
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Oo Spa is currently growing and has an opening for a bright and driven Spa Concierge lead to be part of the front-line of our business. Oo Spa prides itself in providing the highest level of customer service as part of our business model. As the Spa Concierge lead, you will be setting the initial tone for the clients’ experience and leading the team. Oo Spa is seeking a mature, honest, responsible, reliable, enthusiastic, and professional individual with exceptional communication skills in both English and Japanese. This is a full-time position. Weekend availabilities are mandatory.
Applications will only be considered if submitted through the proper channels.
Role Duties and Responsibilities:
• Proven leadership ability. Understands leading by example
• Must be comfortable with multiple roles
• Stay current on industry standards, best practices, and trends, and develop service menus and treatment protocols
• Assist in managing the scheduling of all staff in a manner to reduce excess staffing costs
• Must speak fluent Japanese and English
• Lead and assist in the development of the team of employees including hiring, on-boarding, training and development, and project manager of various tasks related to the business of Oo spa
• Prepare, recommend, and analyze the spa's budget, goals, and objectives to maximize profits
• Assist in developing marketing strategies, promotions, packages
• Manage vendors and manage monthly membership programs (including reporting) related to products, promotions, and services
• Assist with retail ordering, create purchase orders, receive products, perform monthly counts
• Coordinate systems and manage all client reviews, surveys, and concerns so that they are addressed within a 24-hour period or less
• Builds positive and effective relationships and partnerships with fellow employees, colleagues, supervisor, and clients
• Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
• Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
• Emphasis and priority set on Product, Membership, and Service sales
• Reschedule and follow up patients that do not show up for appointments
• Oversight of VIPs and relationship building with High Value guests
• Ensure staff hours are calculated and submitted 24 hours prior to payroll
• Open and close cash drawer
• Assist in developing and implementing company policies, guidebooks, and manuals for training and hiring
• Welcome and provide a personalized greeting for each client that enters the spa.
• Assisting with inventory oversight and product display in Spa
• Signing for all deliveries
• Assisting in managing and scheduling system for overall cleanliness & maintenance of Spa
• Completing reminder calls and emails to guests who are scheduled for next 48 hours
• Utilizing the CRM system to know which beverage each client usually likes, the appointment they are attending for, and providing the client with the warmest of greetings.
• Oversight of VIPs and relationship building with high value guests
• Greeting clients via the incoming telephone calls and providing knowledgeable information about the products and services available
• Utilizing the CRM system to efficiently manage all appointments
• Assist guests in choosing the right products and memberships based on their needs
• Emphasis and priority set on Product, Membership, and Service sales
• Escorting clients to and from the respective areas based on their appointment
• Print and organize promotional materials for the Spa
• Open and closing duties, including any next day preparation
• Sorting through office mail daily
• Reschedule and follow up with guests that do not show up for appointments
• Monitor and respond to company emails, participate in discussions, and offer solutions
Prior Experience Requirements:
• Similar role, more than 10 years
• High-end hotel experience and/or luxury spa experience
• Exceptional communication skills, both verbal and written
• Comfortable with multiple software systems
• Education/Experience in business development, social media, and/or marketing would be an asset
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