Job description

Clienteling & Sales Generation

Build and maintain a loyal client base, by providing clients with individualized service
Capture meaningful customer data for the purposes of connecting with clients, building relationships, and personalizing future client development opportunities
Maintain an active, accurate, neat and organized client book, proactively contacting clients regularly, and providing appropriate follow-up on all sales or client requests
Achieve daily/weekly/monthly/annual personal sales and KPI targets while supporting team goals
Customer Service

Provide highest level of customer service, and bring Maison Kitsuné experience to life through events Communicate the brand’s aesthetic and demonstrate current, in-depth knowledge of the product/brand
Ability to discuss with clients and give advice on general trends in the fashion world
Resolve all client problems and complaints quickly and effectively
Operations

Handle all facets of sales transactions including POS operations, cash duties and register functions
Properly ticket and attractively display all merchandise according to visual guidelines
Take care of the general look of the store -cleanliness, tidiness, and efficiency- to ensure the best image
Manage inventory, communicate stock take/replenishment needs, and help guide seasonal buys
Maintain neat and well-organized stockroom, properly receiving merchandise, and controlling damages
Adhere to and enforce loss prevention and security policies, credit policies and procedures -credit cards, discounts, employee purchases, deposit logs, return and exchange policies
Strictly stick to work schedule, inclusive of time and attendance
Participate in relevant company training programs
Work as a team player, fostering open communication to contribute to a positive work environment
Comply with company policies, practices, and procedures

Please note that a minimum commitment of 3 days per week and availability between the boutique hours of 10:30-6:30pm is required.

Interested candidates please send resume to: joanna.wang@maisonkitsune.fr