Settlement Practitioner
Closing date: October 8, 2021
Job Type:
Temporary Full-Time
Code:
12162
Salary:
$23.95 to $25.41 per hour
Hours:
35 hours per week
Job Number:
12162
Location:
Richmond
Division: Settlement and Family Services

Program: Immigration Settlement & Integration Program (ISIP)

Number of Positions: 1

About the Position:

Deliver outcome-oriented settlement program to eligible newcomers. The Settlement Practitioner delivers settlement services for seniors, women, men and youth under the following components: a) Needs Assets Assessments and Referrals, b) Information and Orientation, c) Employment Related Services, d) Community Connections and e) Support Services.

Reports to: Settlement Coordinator

Key Duties & Responsibilities:

• Performs formal review of newcomer needs across a broad spectrum of settlement areas (language, employment, housing, community connections, etc.)
• Develops Settlement Plans and follow-up support for newcomers based on identified needs with consideration of government, professional, business and community services available
• Performs clients’ data entry using IRCC provided system
• Refers or arranges clients to appropriate services as needed (i.e. crisis counselling)
• Provides newcomers with client-centered settlement and integration information and orientation services about Canada plus the community they intend to settle
• Delivers one-on-one consultations via various communication methods (i.e. in-person, email, online and by phone)
• Provides information and orientation through workshops, group sessions and classes
• Liaises with government, professional, business, schools and community services as necessary to ensure provision of up-to-date, accurate and detailed information to newcomers and client settlement needs
• Facilitates bridging activities such as mentoring between newcomers and Canadian citizens, employers, businesses, professionals and public institutions
• Facilitates guided visits for newcomers to foster familiarization to existing government and community resources and support
• Plans and implements large and small events
• Performs cultural interpretation between clients and service providers
• Performs interpretation for workshop speakers where applicable
• Translates resources for newcomers
• Plans and implements large and small events
• Outreaches to local communities organizations (i.e. public libraries, community recreation and senior’s centres, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) in order to conduct program promotion and recruit new clients
• Attends program meetings on service delivery issues
• Provides up-to-date information to the Regional Manager or Settlement Coordinator within the service region regarding changes to community services, government departments and procedures
• Works on improving program service outcomes and day-to-day services to newcomers by participating in professional development programs as assigned
• Documents clients’ needs, settlement plans, attendance records, and program outcomes to client database
• Performs other related duties as assigned by Settlement Coordinator or Regional Manager
Qualifications & Experience:

• Bachelor’s Degree in Social or Human Sciences
• Experience in working with immigrants, live-in caregivers and refugees
• Experience with multicultural clientele and immigrant related services
• Experience in conducting workshops and events
• Experience in one-on-one settlement service delivery
• Knowledge of settlement information and resources
• Knowledge of the local geographic area
Job Skills & Abilities:

• Excellent written and oral communication skills
• Excellent interpersonal and intercultural communication skills
• Ability to work independently and as a part of a team
• Second language knowledge in Japanese is considered an asset
• Excellent technical skills in MS Office and web-based applications (e.g. MS Teams and Zoom)
• Excellent resource, time management and organizational skills
• Excellent attention to detail and commitment to excellence in service delivery
• Excellent group facilitation skills
• Ability to work with individuals and communities facing cultural adjustment challenges
• Ability to design, promote, deliver and facilitate orientation and education workshops
Other Requirements:

• Criminal Record Check Required
• Able to work evenings and weekends as required


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Settlement Practitioner” by 5:00pm October 8, 2021 and submitting resumes to: Chu.Ling@success.bc.ca

While we appreciate all applications, only those selected for an interview will be contacted.