Job Description
COMPANY PROFILE

Global Education City "GEC" provides safe, clean, and easily accessible living accommodations for international and local students studying in Metro Vancouver. Our conveniently located residences are situated near transportation hubs and offer a variety of room types, all fully-furnished, with access to both private and shared living spaces and amenities. At GEC, we offer more than just room to stay, we provide a community and a place to call home.

ROLE OVERVIEW

We are currently seeking an enthusiastic, organized, and diligent Reservations & Services Coordinator. The primary responsibilities of the role include processing lease enquiries and resident applications; maintaining communication with leasing partners and residents; assisting with office management and clerical tasks; coordinating the move-in and orientation of new residents; and assisting with resident services to help create an unparalleled student living experience in Metro Vancouver.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

Reservations

Responding to online, email, phone, and in-person unit reservation enquiries in a timely and professional manner
Assisting in the generation of unit and bulk lease leads
Implementing leasing objectives, strategies, and campaigns
Reviewing and processing resident applications
Strategically placing residents in units to ensure optimal occupancy and the best living experience for the individual and the community
Accepting rent payments, security deposits and other applicable fees
Collecting and reporting internal reservations data
Maintaining and storing documentation effectively
Maintaining databases for prospective, current, and past reservations
Assisting with residence tours for partners and prospective residents
General administrative tasks
Services

Communicating with incoming and existing residents
Assisting with the move-in process for new residents
Assisting residence staff at all residences with in-house enquiries when necessary
Managing and processing resident feedback
Helping ensure that residence rules and standards are adhered to
Serving as a liaison for promotional events for partners and residents
Actively updating role skills and industry knowledge by participating in educational opportunities
EXPERIENCE AND BACKGROUND

The role requires the ability to interact and cooperate with all staff and residents in a professional, respectful, patient, and friendly manner. The ideal candidate should have experience in a sales, administrative, and/or customer service role, and possess strong organizational skills and the capacity to work both with a team and on their own initiative. Attention to detail, a positive and enthusiastic attitude, and a strong focus on customer service are essential.

REQUIRED SKILLS

High school diploma, GED, or suitable alternative
Must be able to read, write, and speak professionally in English
Verbal and written proficiency in Japanese is preferred
Experience working in a sales, administrative, and/or customer service role
Experience with property management and CRM platforms is preferred
Experience with Microsoft Office is preferred
Proficient knowledge of real estate industry and property management principles is preferred
Strong communication and collaboration skills, as well as an ability to work independently and self-motivate
Excellent negotiation, problem-solving, and general people skills
Available to work extended hours
Only candidates selected for an interview will be contacted.

Job Type: Full-time