The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

Primary duties and accountability

Cleaning Responsibilities
-Change and replace all bed linens and towels.
- Sanitize and clean all restrooms.
-Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics,
appliances, and furniture.
-Vacuum/mop all floors.
-Restock all room amenities.
- Assure all rooms are set up to company standards.
-Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service
-Offers guests assistance whenever possible.
-Responsible for resolving escalated customer relations issues.
-Answers inquiries pertaining to hotel policies and services.
-Must respond to and follow-up on all guest requests to ensure customers are -satisfied with the hotel’s services and accommodations.
-Responsible for positively representing and promoting the property.
-Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned
-Completes daily housekeeping report.
-Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
-Reports any maintenance, security, or safety issues to the appropriate staff.

Educational background and Experience
- High School Diploma, GED, or equivalent years of relevant work experience required.
-Previous housekeeping experience highly preferred.
- Ability to work efficiently under time constraints.
-Superior customer service skills.
-Ability to work with cleaning chemicals.
-Must be able to lift, push, and pull 25-50 pounds frequently.
- Able to work a flexible schedule.

Applicants must be legally eligible to work in Canada. The hotel is unable to assist candidates in
obtaining Canadian work authorization.