Responsibilities will include:

• Using our Global Distribution and web based programs provide travel counseling support for travel within Canada and USA to loyalty cardholders
• Selling air, car, hotel, products in an inbound call centre
• Providing a high level of customer service
• Provide support to callers for navigational questions or inquiries.
• Providing services based on client loyalty program rules and regulations

Candidates must possess the following skills and qualifications:

• Excellent Customer Service
• No Travel background is required, however is an asset – full training is provided.
• Ability to work in a fast paced environment
• Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service
• Organizational and time management skills, effective use of outlook, and excellent internet and keyboarding skills
• Strong team player interacting effectively & professionally with co-workers
• Excellent verbal and written communication skills, bilingual Japanese/English a must
• Call Centre experience an asset
• Able to work Monday to Friday 4:00pm -12:30 am. Ability to work occasional weekend if required.
• Ability to work from a home office environment.

Virtual Worker Requirements:

• Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing duties
• Employee is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
• Employee must complete The Home Office Safety and Ergonomics Assessment
• Employee must complete and meet the requirements of the Virtual Worker Checklist
• Employee must complete and meet the requirements of the Virtual Worker Policy and Schedule B “Additional Terms and Conditions for Home Based Workers
• High speed internet capability with at least 01Mbps download/upload speed (no wireless or satellite ISP’s are permitted). Separate internet line aside from your home internet for personal use.
• Must be located in the Greater Vancouver area.



In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, and agent incentives. We also have travel benefits such as FAM trips and agency discounts, and, we offer advancement opportunities.

At HRG, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach his/her potential.

HRG is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process, please contact us by email at hrg.employ@hrgworldwide.com.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) HRG will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.