We are looking for a full-time Japanese customer service representative in a fast-paced wireless solutions company in downtown Vancouver.
Fluent in both writing and speaking in English / Multilingual is a huge asset(Mandarin, Korean, French,, etc)
Monday- Friday or Tuesday - Saturday
Compensation will be negotiated upon the interview
Please send us email with your cover letter and resume.
services@gophonebox.com
If you have any questions, please feel free to contact us.
1-855-886-0505


SUMMARY
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
PRIMARY RESPONSIBILITIES
•Resolve customer complaints via phone, email, or social media.
•Use telephones to reach out to customers and verify account information.
•Greet customers warmly and ascertain problem or reason for calling.
•Cancel or upgrade accounts.
•Assist with placement of orders, refunds, or exchanges.
•Advise on company information.
•Take payment information and other pertinent information such as addresses and phone numbers.
•Place or cancel orders.
•Act as the company gatekeeper.
•Suggest solutions when a product malfunctions.
•Attempt to persuade customer to reconsider cancellation.
•Inform customer of deals and promotions.
•Sell products and services.
•Utilize computer technology to handle high call volumes.
•Work with customer service manager to ensure proper customer service is being delivered.
•Close out or open call records.
•Compile reports on overall customer satisfaction.
•Handle changes in policies or renewals.