コンタクトレンズ・メガネのオンラインショップ Clearly Contacts.ca では、
弊社の日本チームに参加して頂ける人材を募集しています。
下記募集要項をご確認の上、興味のある方は添付のリンクより履歴書を送付してください。
たくさんのご応募をお待ちしています！

Key Responsibilities of a Customer Service Representative:
• Customer service calls with a focus on customer satisfaction
• Respond to customer service inquires received via phone and email in Japanese.
• Resolve returns and exchanges for customers
• Assess and address customer complaints
• Payment reminder to customers by phone and email
• Order verifications and admin tasks
• Assist with other tasks assigned by supervisor

Characteristics of a Successful Candidate:
• Excellent communication skills both written and verbal both in Japanese (native speaker level of fluency) and English
• Flexible working hours (Sunday to Thursday, 4 hours between 16:00-23:00)
• Experience handling escalated issues
• Eligibility to work in Canada
• Organized and detail oriented
• Be a problem solver and a team player
• Must be able to multi-task & THRIVE in a fast-paced environment.
• Type 50 wpm
• Internet and MS Office skills
• Good sense of humor & positive attitude go a long way!

Employee Perks:
• MSP coverage
• Starting wage : $15:00/hour
• Brand new, open concept Vancouver office, designed to inspire collaboration and innovation
• Opportunities for career growth and development
• Company discount on contact lenses and glasses
• Group activities (past events: paintball, beach BBQ, Playland, dinner cruise)
• Subsidized fitness and wellness programs
• Refer a friend and get $500!
https://clearly.mua.hrdepartment.com/hrsmart/ats/Posting/share/270/