Responsibilities:
-Ensure new tenants are correctly entered into the system with respect to their lease dates, rent payments etc. and that the correct name appears on the rent rolls.
-Maintain an effective system of rent collection and to initiate follow-ups where payments are not made on the due date. Examine the A/R Report, from the system, on a weekly basis.
-Initiate and follow legal and collection proceedings where necessary. Specifically this involves issuing statements and/or discrepancy letters, issuing proper legal notices for unpaid rents and when necessary, providing the solicitor with accurate information for court proceedings.
-Correspond with bailiff re evictions and accompany sheriff during suite inspections/evictions.
-Record and notify tenants of returned cheques.
-Take action regarding renewal status (terminating tenancy, confirming yearly renewals etc)
-Communicating with Property Manager regarding tenant arrears, complaints, and other building issues
-Adhere to company administration procedures.
-Distribute the necessary forms for tenant transfers, assignments and special terminations, and ensure that the tenant’s LMR is processed as the specific situation demands.
-Ensure the Tenancy Agreement and all other documents are correctly prepared and executed.
-Maintain an accurate account of suite availability, i.e. issue appropriate correspondence to tenants, and ensure that inspections are carried out on vacant suites. Examine the Snapshot Vacancy Report, from the system, on a daily basis to keep track of available suites.
-Market and rent vacant suites in the building with the intent of maintaining an occupancy rate of 100%.
-Conduct tenant relations with the intent of achieving and maintaining a high level of tenant satisfaction.
-Carry out other duties as may be assigned from time to time.

Other Factors:
-Working hours must correspond with high traffic hours of tenants and prospective tenants
-The last day of the month and first day of the month are high traffic hours

Qualifications:
-Demonstrated history of outstanding customer relations skills
-Computer proficiency
-Excellent written and verbal skills
-Sound organizational skills with the ability to multi task
-Flexibility to work varying shifts within our hours of operation
Contributes to team atmosphere