International call centre located in Vancouver, is currently accepting application for the position of Japanese Call Centre Supervisor. The ideal candidate will be motivating and supervising a team of up to 20 Japanese customer service and telesales representatives to successfully reach revenue and service goals. Adheres to and drives performance measurement expectations to improve overall employee performance and call management. Informs higher level management of issues and/or concerns, on a daily and weekly basis. Ensures department performance goals and objectives are met and maintained to create more efficient and effective work flow.
WHO WE ARE?
Telco Management Inc is a highly focused Call Centre team of direct marketing professionals lead by experts in telephone sales. Our pride is in our leadership and staff; our conduct is grounded in our vision, principles, and belief.

Our management, supervisory, and training personnel are among the very finest in the industry. Each one comes from a successful sales background and is skilled in leading and motivating high-productivity teams.

Our vision is to build a team that produces, markets, and sells the best products while providing the best service to valued customers in a fun and profitable environment.

WHATS IN IT FOR ME?
Hard work does not go unnoticed. We understand that rewarding staff for their efforts is an essential part of long-term job satisfaction. You’ll be part of a well-established, highly profitable company that can provide you with;
• Exceptional job stability
• Bonuses and incentives
• Top-notch training
• Solid support
• Energetic atmosphere
• Diversity
• State-of-the-art workplace
• Convenient location

WHAT YOU OFFER:
• 2 yrs supervisory experience in a fast paced, sales driven & customer focused environment.
• An exciting, outgoing, results oriented personality, plus leadership skills.
• Experience in the resolution of highly escalated customer concerns is preferred.
• An understanding of the Japanese market.
• Fluency in Japanese and English (Spoken/Read/Write).
• Exceptional motivation and communication skills.
• Training experience an asset.
• Familiar with e-mail process, and coordinating spreadsheets.
• Proficient in Microsoft office, with emphasis in Excel and Word.
We offer a competitive compensation package and full benefits plan (Health, Dental, Vision, Critical Illness Insurance, Counseling)

To apply, submit your covering letter and resume through our website at www.telco.ca.
Please indicate on your cover letter as to what position you are applying for.

We thank all applicants for applying however only those selected will be contacted for an interview. You must be legally entitled to work in Canada.