The Office Assistant plays a crucial role in supporting the local operations of our whole sale and online retail company . They are responsible for helping the team in managing customer orders, following up with existing and potential customers, and ensuring the smooth flow of operations from order receipt to delivery and invoice collection.
Key Responsibilities:
1. Customer Order Management:
-Receive and process customer orders accurately and promptly.
- Ensure that orders are entered into the system correctly, including item details, quantities, and delivery preferences.
2. Follow-Up and Customer Retention:
- Proactively follow up with existing customers to ensure satisfaction with their purchases and address any post-sale inquiries or concerns.
- Reach out to potential customers to provide product information, promotional offers, and assistance in making purchasing decisions.
- Implement strategies to enhance customer retention and loyalty, such as offering personalized recommendations and incentives for repeat purchases.
Order Fulfilment and Logistics:
- Coordinate with logistics partners to arrange timely delivery and collection of customer orders.
- Track shipment statuses and provide updates to customers as needed, ensuring transparency and accountability throughout the delivery process.
- Facilitate returns, exchanges, or refunds in accordance with company policies, striving to achieve high levels of customer satisfaction.
Job Type: Part-time/Full time
Pay: $25.00 – $35.00 per hour
Expected hours: 8 – 18 per week
Benefits:
Employee discount
Salary packaging
Work from home
Contact us directly @
d.plankfam@gmail.com to submit your CVResume.
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