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1. Security Screening
* Checked baggage containing items that are prohibited onboard an aircraft may be opened by authorized security screeners for further inspection.
* If further inspection is required, guests departing a Canadian airport may be contacted by security to be present during the inspection of their baggage. Guests departing a U.S. airport will not be contacted.
* Your attention to what items are considered restricted will help in expediting the checked baggage screening process and will minimize the potential that you or your baggage will be delayed.
* Please refer to the following sources for more information on what you can - and can’t - take on your flight.
Transport Canada pre-board security screening:
* Allowed : Liquids, gels, or aerosols in containers 100 mls / 90g (3.4 oz.) or less. These containers MUST be placed in one (1) clear, closed and re-sealable plastic bag no larger than one litre (one quart). ONE BAG PER PERSON.
* Prohibited: Unsealed, open, or opaque plastic bags of any size with liquids, gels, or aerosols in containers of any size. Liquids, gels, or aerosols in containers larger than 100 mls / 90 g (3.4 oz.).
* Items exempt from restrictions (these items must be declared to security screeners) - Baby formula, baby food, and milk for guests travelling with children two years of age and under and prescription and essential non-prescription medicines. These items do not require a plastic bag, but may require additional screening.
For more information on these or other Government of Canada security requirements please visit www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 1-888-294-2202.
Special items :
* Identification - should be packed in carry-on baggage.
* Medication - Please take any medication you may need on the flight with you. All medication in carry-on baggage should have a professional pharmaceutical label on the container. Medical syringes must have the needle guard intact.
* Keys - Keys may be packed in carry-on baggage, however they may not hold any item which is prohibited. Please refer to Transport Canada’s listing of Permitted and Prohibited Items.
* Jewellery - should be packed in carry-on baggage.
* Wrapped items - Wrapped items may be opened for inspection when brought as carry-on. Please leave your packages unwrapped.
* Musical instruments - although seats may not be purchased for instruments, we will accept small instruments as part of the carry-on baggage allowance. Exceptions may be made for irregular sized instruments, however all instruments will be stowed in the overhead compartment, under the seat or in other approved locations. This is left to the discretion of the cabin crew and customer service agent upon checking the flight and baggage loads. Instruments may also be accepted in checked baggage when they are properly packed. Applicable excess fees will apply.
* Seafood or perishables: If you are planning to bring fish, seafood, or perishable items, please contact our Sales Super Centre directly for packaging information.
* Camera film should be packed in carry-on baggage, as screening machines for checked baggage may affect film. Film below ISO 800 won’t be harmed by carry-on screening machines; however, you can request a hand inspection.
* Home-made alcohol: Home-made alcohol is not permitted in checked baggage or as carry-on baggage, as the alcohol content cannot be verified.
* Electrical devices :
Cellular telephones cannot be used at any time while in flight.
Any lap top computers or electrical items will need to be removed from their carrying case at the security gate and will be x-rayed.
The following electrical devices are permitted onboard: Voice recorders, calculators, laptop computers, handheld CD players, handheld electronic devices, computer games, and photographic equipment.
2. Scheduled flights What’s this ?
■CARRY-ON BAGGAGE (Scheduled Domestic and Canada /U.S flights)
TWO items of carry-on baggage are permitted per fare-paying guest.
Maximum Weight Maximum Size
Item 1* 10 kgs (22lbs)
55 cm x 23 cm x 40 cm (21.5 in x 9 in x 15.5 in)
Item 2* 10 kgs (22 lbs)
43 cm x 16 cm x 33 cm (16.5 in x 6 in x 13 in)
All carry-on baggage must fit in the sizing device at check-in, and be stored under the seat or in the overhead compartment onboard the aircraft.
■CHECKED BAGGAGE ( Domestic and Canada/U.S.flights )
TWO items of checked baggage are permitted per fare-paying guest
Maximum Weight Maximum Size
(length + width + height)
Item 1* 23 kgs (50 lbs)
157 cm (62 in)
Item 2* 23 kgs (50 lbs)
157 cm (62 in)
See EXCESS BAGGAGE for items which are in excess of the two bag allowance, or over the weight or size allowances.
■EXCESS BAGGAGE (Domestic and Transborder flights)
Please Note: More than one fee may be applied. For example, if the item is overweight and oversize, both fees apply.
Type of Excess Restriction Fee
Extra Piece* A maximum of two excess pieces will be accepted on a space-available basis only per fare paying guest. $75 Per item
Overweight More than 23 kgs (50 lbs)
but not over 45 kgs (100 lbs) ** $40 Per item
Oversize 158 cm - 200cm
(62 in - 80 in) $40 Per item
* Checking in oversize items - please arrive at the airport no later than 60 minutes prior to your flight in order to allow enough time for your oversize item to be screened before proceeding through security.
** Baggage over 45 kgs (100lbs) - Please contact ELS Marketing at
1-866-WJCARGO (952-2746) or
info@elsmarketing.com to arrange shipping using cargo services
Tips on preparing your checked baggage:
* Please pack fragile items carefully to prevent damage.
* Make sure each piece of baggage is clearly marked with your name, address and phone number (including your work address and phone number is also a good idea). You should put a copy of this information inside your baggage as well. We have nametags available at the airport.
* Keep all loose handles, hooks and straps closed securely if you can, or remove them. These can catch on conveyors and belt loaders and cause damage to your baggage or other guests’ baggage.
* Lock your baggage .
* Never leave your baggage unattended at the airport - it could be subject to tampering and/or theft. Protect your baggage and personal belongings at all times .
* Make a list of items you have packed and their estimated value , and keep your list in a safe place.
Sporting Equipment - (Domestic and Canada U.S. flights only)
* The following items may be accepted by WestJet if the item meets the requirements for air travel: Bikes, bow and quiver, bowling equipment, fishing equipment, game balls, javelins, river kayaks, rodeo equipment, skateboards, scooters, sports racquets, surfboards, waterskis and skis with equipment and surf/windsurfing boards.
* The maximum length accepted is 9.8 feet.
* Sporting equipment is subject to all applicable excess baggage fee (extra piece, overweight or oversize) unless otherwise stated.
* For specific packing instructions, restrictions or other information related to sporting equipment, please contact WestJet at: 1-888-WESTJET (937-8538).
Skis, Snowboards, Fishing rods and Golf clubs.
* One set will be accepted per guest, and the oversized fee will be waived, however the overweight or extra piece fee will be charged if applicable.
* A set is considered to be:
Skis, boots and poles, or
Snowboards and boots, or
Water skis (up to two) or
One fishing rod and a tackle box or
One golf bag, holding clubs, shoes and balls.
* Fishing rods must be encased in a hard shell cylinder fishing rod container.
* Golf bags
Must be sturdy enough to provide adequate protection to the contents.
Must have an attached hood to protect club heads
Golf clubs, balls and shoes are to be packed in a suitable golf bag
Please note: Golf clubs packed in golf bags not offering sufficient protection to the contents and golf bags which don’t have an attached hood will require a Limited Liability Release Form to be completed and signed by the guest.
Golf bags with built in tripods will require the legs to be taped or secured to the bag and a Limited Liability Release Form to be completed and signed by the guest.
Football and hockey equipment
* The oversized fee will be waived, and if the football or hockey bag’s primary use is to transport equipment then the overweight fee will also be waived (up to 100 lbs). The excess piece fee will be charged if applicable.
* One helmet, a football/puck, a set of pads, and a pair of cleats or skates are included as part of one accepted set.
* Any loose sticks not packed inside a hockey bag should be taped together and tagged with a separate baggage tag. A Limited Liability Release Form must be completed for the loose sticks.
Bicycles
* Each guest is permitted to bring one bicycle, but all applicable excess fee will be charged per bike per direction (extra piece, overweight or oversize)
* The guest must provide a box or bike bag, and pack the bicycle by turning the handle bars, partially deflating the tires and removing the pedals.
* Any bicycle containing hydraulic fluid or mineral must be packed to prevent leakage.
Skateboards and scooters
* Skateboards and fold-up scooters (non-motorized) are accepted, but they must be packed to prevent any damage.
Scuba Gear
* Restricted conditions apply
* One set of scuba gear is accepted but all applicable excess fees will be charged per set per direction (extra piece, overweight or oversize).
* Cylinders containing compressed air or a special gas mixture are prohibited
* WestJet only accepts empty/emptied cylinders (pressure gauge must read zero).
* Tank valve must be open.
* Diving lamps must be disconnected, with the terminals taped over to prevent accidental functioning during transport.
Sports racquets
* Sports racquets are permitted in carry on baggage when they are within the sizing restrictions, however they must be properly packaged to prevent damage.
Surfboards & Windsurfer boards
* Will be accepted in checked baggage when under 3 metres long (9.8 feet).
* All boards must have the skeg / fin must removed, be padded and packed properly to prevent damage to the board, sail and other baggage.
Interline transfer of baggage
WestJet does not participate in any interline agreements with other airlines. If you are using WestJet as part of your flight plans and another airline to continue or complete your journey, you will need to collect your baggage and check it in for your connecting flight.
Delayed or Damaged Baggage
WestJet successfully carries baggage for thousands of guests’ each and every day and has one of the lowest mishandled baggage ratios when compared to North American carriers. Sometimes though, despite our best efforts, baggage may be delayed or damaged. Please read below for information on the steps we will take with you to make things right.
WestJet’s Delayed Baggage Promise:
* Delayed baggage must be reported to a WestJet Customer Service Agent within one hour of arriving for domestic flights, and 24 hrs for international flights.
* Our agent will create a Delayed Baggage Report for you. You’ll be asked for contact information, and a description of your baggage and contents to assist in the search.
* Most delayed baggage arrives within 24 hours but if you have reached your destination, and your baggage has not been recovered within 24 hours, you will be authorized to spend up to $25 a day for 3 days to help cover the cost of incidental expenses while we continue to search.
* During the first 3 days, our Airport agents will search for your baggage, and after the 3rd day, the search will be taken over by our Central Baggage Services Team Team.
* A member of the Central Baggage Services Team will contact you to collect more detailed information to assist them with an intensive secondary search.
* In rare cases where the bag is not recovered within 30 days, the Central Baggage Service Team will settle your claim up to WestJet’s maximum liability of $250, excluding interim expenses of up to $75 (for flights within Canada) and up to 1,000 Special Drawing Rights, including incidental expenses, for international flights.
* If the value of your bag contents exceeds WestJet’s liability, you may wish to consider purchasing baggage insurance through your own insurance company, prior to travel.
WestJet’s Damaged Baggage Promise
WestJet does everything possible to ensure careful baggage handling, but occasionally baggage or contents can be damaged during the sorting and loading processes.
* Damage to baggage or contents must be reported to a WestJet Customer Service Agent within 24 hours of your arrival for domestic flights or 7 days for international flights.
* Our agent will ask you to fill out some documentation and report the problem immediately.
* When damage is reported and deemed the result of negligence or accident on part of WestJet or its representatives, you’ll be offered either immediate settlement with a Future Travel Credit equal to the cost of repair, or we’ll arrange to have your baggage repaired at our cost.
* Guests reporting damage at a Charter destination will have a damage report taken and asked to check with a Customer Service Agent when they return to Canada .
* Please ensure items are securely packed to avoid damage, breakage or spillage.
Please note: For domestic travel, WestJet’s maximum liability for lost or damaged baggage and lost contents as a result of damage is $250.00 per person, per incident. For international travel, WestJet’s liability will be limited by either the Montréal or the Warsaw Convention, as applicable. In most cases, the limitation amount will be 1,000 Special Drawing Rights. WestJet assumes no liability for (but not limited to) fragile, valuable, or perishable articles including money, jewellery, cameras, video and electronic equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, manuscripts, or similar items. WestJet does not compensate for zippers, scruffs, scratches, nicks, dents, missing straps, feet, clips and wheels, exterior tube handles or similar damage attributable to normal wear and tear.
Lost and Found Items:
Although WestJet is not responsible for lost or misplaced items, we’ll do our best to assist. Here is what you can expect from us:
* If we locate your item, we will keep it the WestJet Baggage Services Office at the airport where it was found for 7 days.
* If you are trying to locate a lost item, call WestJet at 1-888-WESTJET (937-8538) to speak to an agent who will try to assist you in locating your item by searching our found items database. Please have your confirmation number handy so that we can better determine where you may have left the item.
* If your lost item has been found, you will be instructed to call WestJet at the local airport to arrange to pick it up or have a courier pick it up at your expense.
Any items that are unclaimed after seven days are disposed of by the local airport.
3. Chartered Flights What’s this ?
WestJet operates flights to certain cities under a charter contract. These seats are sold through Travel Agents for a variety of tour operators. If you have general inquiries about destinations and prices please contact your Travel Agent.
■CARRY-ON BAGGAGE
TWO items of carry-on baggage are permitted per fare-paying guest.
Maximum Weight Maximum Size
Item 1* 10 kgs (22lbs)
55 cm x 23 cm x 40 cm (21.5 in x 9 in x 15.5 in)
Item 2* 10 kgs (22 lbs)
43 cm x 16 cm x 33 cm (16.5 in x 6 in x 13 in)
All carry-on baggage must fit in the sizing device at check-in, and be stored under the seat or in the overhead compartment onboard the aircraft.
■CHECKED BAGGAGE
TWO items of checked baggage are permitted per fare-paying guest
Maximum weight
Maximum dimensions (length + width + height)
Item 1* 23 kgs (50 lbs)
157 cm (62 in)
Item 2* 23 kgs (50 lbs)
157 cm (62 in)
■EXCESS BAGGAGE
Type of Excess Fee
Extra Piece $75 per piece
Overweight $40 per piece
Oversize $40 per piece
Sporting Equipment - Charter flights only
Bicycles
* Each guest is permitted to bring one bicycle, but all applicable excess fee will be charged per bike per direction (extra piece, overweight or oversize).
* The guest must provide a box or bike bag, and pack the bicycle by turning the handle bars, partially deflating the tires and removing the pedals.
* Any bicycle containing hydraulic fluid or mineral must be packed to prevent leakage.
Skis, Snowboards, Fishing rods and Golf clubs.
* One set will be accepted per guest, and the oversized fee will be waived, however the overweight or extra piece fee will be charged if applicable.
* A set is considered to be:
Skis, boots and poles, or
Snowboards and boots, or
Water skis (up to two) or
One fishing rod and a tackle box or
One golf bag, holding clubs, shoes and balls.
* Fishing rods must be encased in a hard shell cylinder fishing rod container.
* Golf bags
Must be sturdy enough to provide adequate protection to the contents.
Must have an attached hood to protect club heads
Golf clubs, balls and shoes are to be packed in a suitable golf bag
Please note: Golf clubs packed in golf bags not offering sufficient protection to the contents and golf bags which don’t have an attached hood will require a Limited Liability Release Form to be completed and signed by the guest.
Golf bags with built in tripods will require the legs to be taped or secured to the bag and a Limited Liability Release Form to be completed and signed by the guest.
Scuba Gear
* Restricted conditions apply
* One set of scuba gear will be accepted per guest, but all applicable excess fees will be charged per set per direction (extra piece, overweight or oversize).
* Cylinders containing compressed air or a special gas mixture are prohibited
* WestJet only accepts empty/emptied cylinders (pressure gauge must read zero).
* Tank valve must be open.
* Diving lamps must be disconnected, with the terminals taped over to prevent accidental functioning during transport.
Checked baggage for humanitarian aid
Each guest may bring, in addition to the checked baggage allowance, one piece of baggage containing humanitarian aid items, at no charge. This piece must fall within the size and weight dimensions and should be packed separately from personal belongings.
Please note the following restrictions:
* This is only available for flights departing from Canada only.
* The piece must not exceed the size and weight dimensions shown in the Checked Baggage table above, and should be packed separately from personal belongings.
* Excess weight fees may apply if applicable.
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